Technical Writing & Development
The experts at Bianchi Group write and develop a variety of publications for supporting safety, training, reference, standards, operations, manufacturing, assembly, processes, procedures and much more. If you need to write or design a publication, or update existing information for a newer look, feel or content, our specialists can produce it in a format that best suits the needs of your organization.
Whether your publication needs to be printed text or an electronic version - containing text, graphics, call-outs, screen shots, hyper-links, video or a complete interactive multi-media solution - our technical writing staff can get it done right the first time.
Here's some solutions we can produce for you:
- Create documents from scratch - from compiled data and input from your technical staff.
- Organize or rewrite a whole publication or just sections for better accuracy, clarity and presentation.
- Redesign complex pages or data to improve visual impact, clarification or technical continuity.
- Standardize information within a publication, or format it to other manuals.
- Develop formatting standards for subsequent publications.
- Convert or upgrade exiting publications or manuals for electronic access.
- Link electronic documents together for efficient cross-referencing within a web-based environment.
The following links will route you to the applicable definition:
Accident Prevention Manuals
These publications are used to inform employees of safety programs and processes within an organization. An accident prevention manual outlines required safety standards and recommended safety programs as a preventative measure against accidents and injuries.
It may also reference safety regulations and include roles and responsibilities for employees, management, administration, safety committees and contractors. Other items typically included are procedures for accident investigation, inspections, training and recording processes.
Assembly Instructions
Assembly instructions walk the customer through the step-by-step assembly process. They must be clear and in an easy to follow visual format, and include a check list of required components, tools, etc. Good assembly instructions are vital for maintaining customer satisfaction and can improve product quality and company reputation.
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Document Redesign/Revisions
This is essentially a face-lift for outdated documents, manuals or publications. As publications become outdated, they might not include key aspects of your operation. Perhaps they need a formatting change or converted to an electronic version. Maybe they need to be standardized or linked to other publications within your on-line system. Either way, our experts can analyze your existing information, compare it to your current or evolving operational needs - and create the look, feel and content you require.
Maintenance Manuals
Need to streamline maintenance activities? We can develop maintenance manuals complete with preventive maintenance, repair, troubleshooting, component removal and replacement procedures. Fully illustrated, these maintenance manuals take the guess work out of maintaining your equipment and significantly reduce down-time.
Manufacturing Manuals
We specialize in technical writing for manufacturing, processing, and process oriented operations. No operation is to complex for our staff to develop a high quality, fully illustrated publication. It can be formatted in a text and/or web-based version for timely on-line access and reference.
Multimedia Systems
Publications or systems with interactive solutions can combine text, graphics, video and sound for presentations, demonstrations, tutorials and web-based manuals. Web-based publications can provide quick links to various other company information including systems, manuals, safety issues, processes, maintenance and reference.
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Operating Instructions
Operating instructions are used by anyone who operates specialized or non-specialized equipment or systems. They provide clear instructions and are supported by illustrations, photographs or video where appropriate. They may include troubleshooting tips and are particularly useful to new or less experienced individuals operating complex systems. Good operating instructions can improve production and reduce downtime, injury and liability exposure.
Operation Manuals
We specialize in writing operation manuals for manufacturing, processing and process oriented operations. No operation is to complex for our staff to develop a high quality, fully illustrated manual. It can be formatted in a text and/or web-based version for timely on-line access and reference.
Overviews
Overviews can provide a synopsis or in-depth view of a product or process. They can be designed to support sales presentations, give understanding about a process or system, or abbreviate literature. An overview can provide quick insight to proposals, complex operations or functions, or product descriptions that enable customers to make informed purchasing decisions.
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Reference Manuals
A reference manual is a comprehensive publication that allows users to look-up or review information as needed. Reference manuals are typically designed to be fully indexed and cross-referenced. They can be converted to .pdf file format and accessed on CD-ROM, local or web based system.
Safety Manuals
Safety manuals are designed to inform employees of safety regulations, standards and policies within an organization. It outlines required and recommended safety practices as a preventative measure against accidents and injuries.
It may also include roles and responsibilities for employees, management, administration, safety committees and contractors. Additional items typically include procedures for accident investigation, inspections, training, incident recording, and references to applicable safety regulations.
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Skills Books
Every organization has at least one staff member who others go to for knowledge about a particular aspect of their operation, products or services. Skills books can capture this knowledge so it can be shared by everyone while reducing the pressure on your expert staff. Skills books can also be used to drive internal training sessions.
Specifications
A written specification is essentially a "statement of specific needs" to be satisfied by procurement. Specification writing begins with the compiled notes, thoughts and input of technical staff to determine specific requirements. Complex procurements might also include views from suppliers in order to develop final requirements. We can provide the leg-work to produce specifications designed to meet your specific needs.
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Standards and Procedures Manual
As a company grows, the need to document standards and procedures becomes more important. It communicates and clarifies company position, helps staff understand and follow policies & procedures, eliminates confusion within the ranks, and basically ensures that everyone is working in the same direction. In an electronic version, it can be linked to various other company publications and information.
Support Manuals
Support manuals are designed and intended for Help Desk or other support personnel who require quick access to various information. It may describe how the overall business operation works, includes total support information such as contact listings for emergency or key personnel throughout various departments, and describe company policies or protocols for anticipated occurrences. These support manuals are designed for rapid navigation to specific information.
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Technical Manuals
Technical manuals are user guides covering the complete setup, service, maintenance and operation of a particular unit or system that include troubleshooting solutions. A standard technical manual is usually text-based with illustrations and is written for more technical readers. Although it's generally in paper form, it can be also be designed for online use.
Test Scripts
Prior to going live with a new unit or system, it's advisable to run tests on a test system. A series of carefully designed test scripts will ensure your staff puts the system through its paces, to highlight potential problems before the actual start-up date. Since our experts specialize in manufacturing and process control, you'll be in good hands with our test script development.
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Training Manuals
These are written for your training staff or clients and provide essential information for introducing other users to equipment, systems or procedures. We can customize the manuals to fit your specific needs.
User Manuals
These are for the reader who wants to know "how to make it work". It can be designed in various formats and simply provides the user with all the information they need to perform a range of tasks. A well designed user manual can:
- Help new staff perform daily tasks
- Help experienced staff perform infrequent tasks
- Standardize work practices for all
- Reduce support calls
- Reduce down-time caused by unadvised operators
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