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Course Title: COMMUNICATION TECHNIQUES
Location: On-site (at customer’s location)
Course Description:
This course teaches the dynamics of communication - how to get others to listen and respond - how to understand the communication styles of others - how body language, tone, volume and movement effect communication - how to understand nonverbal communications - how to develop active listing skills - how to understand and be understood - how to be an effective communicator. Individuals learn how to solve problems by clarifying real issues, succeed without compromising identity, minimize conflict, build group commitment, develop credibility and trust, and save time and energy by improving the human interaction side of one's job.
Course Outline
- Communication Dynamics
- Working with Body Language
- Dealing with Assumptions
- Working with Differing Viewpoints
- Understanding Patterns, Habits and Beliefs
- Perceptions
- Listening and Responding
- Understanding & Being Understood
- Individual Strengths and Qualities
- Active vs. Passive
- Using Positive Reinforcement
- Managing Conflict
- Being In Charge
- Gaining Confidence
Course Objectives:
Upon completion of this course, participants will better be able to:
- Understand key aspects of successful communication skills.
- Demonstrate problem solving abilities.
- Clarify real issues with others.
- Minimize conflict during the communication process.
- Build team commitment.
- Develop credibility and trust.
- Improve human interactions.
Prerequisites: None
Recommended Personnel to Attend: All who may improve their communication skills.
Hours: 8
Maximum Class Size: 20
Availability: North America
Pricing: Available upon request.
"excellent instructor & course......very applicable, informative & fun"
Microsoft/ACSS, WA
"really great stuff...excellent instructor...very useful in today's workplace"
WorkSource, WA
Copyright © Bianchi Group, Inc.
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